Standardized Assignments in Amazon Operations Centers - Standard Assignments for Managers

In order to promote the application of Lean Six Sigma concepts in Chinese local enterprises, the Lean Six Sigma Initiative (LSSI), in conjunction with Lean Enterprise China (LEC), is organizing a series of online public lectures through online lectures by a wide range of Lean Six Sigma experts and scholars for the vast majority of lean practitioners in the manufacturing, service and education industries, to systematically explain the principles of Lean tools and methods of implementation.

With more than 16 years of experience in manufacturing and operations management, Xing Yu has worked for Emerson, Michelin and other Fortune 500 companies, and has a deep hands-on background in lean management:

Amazon ACES Program Leader (Amazon Customer Excellence System);

Michelin certified industrial engineer, China Mechanical Engineering Society certified IE;

He has been awarded the Lean Six Sigma Council's Operational Excellence Leadership Award and many other industry honors;

Has more than ten years of experience as a Lean internal coach and external consultant;

Leading many companies to build a complete lean system and improve end-to-end operational efficiency;

In manufacturing, logistics, e-commerce and other industries, he has widely promoted the implementation of Lean and industrial engineering systems.

In this lecture, Mr. Xing Yu focuses on the systematic practice of “standardized work” in Amazon's operation center, shares his management experience and tool system summarized in the process of promoting the ACES project, and provides an in-depth analysis of how “standard work for managers” can help the organization improve execution efficiency and process reliability. The organization to improve the implementation efficiency and process reliability.

1. Amazon's Lean Culture Gene

Lean is a deep-rooted organizational culture in Amazon's operation system;

Founder Bezos attaches great importance to process, defect control and execution efficiency, and regards “replicable and error-free process system” as the core competence of the enterprise;

Executives take the lead in “sinking to the front line” to participate in daily operations and continuously explore process improvement opportunities.

2. ACES system and managers' standard operation

ACES (Amazon Customer Excellence System) is Amazon's internal implementation of operational excellence system, the core contains standard work, problem solving, process visualization, performance measurement and other modules;

Leadership Standard Work (LSW): a standardized work template designed for middle managers, covering the pace of inspection, reporting process, problem identification, employee coaching and other key responsibilities;

Gemba Walk: High-frequency “walks” to observe processes and employee operations and identify potential waste;

Barrier Board: Problem visualization and management mechanism, record the key obstacles, hierarchical processing and periodic review.

3. The landing mechanism and implementation of security

Managers through the LSW board (Leadership Standard Work Board) to record daily tasks and public implementation;

Promote the team to establish a self-inspection and mutual inspection mechanism to ensure process consistency through standardized means;

Standardized work becomes the cornerstone of the organization's ability to play a key role in dealing with highly volatile order volumes and complex product SKU structures.